December 03, 2006

New Patient Survey

Starting Dec 4, 2006, all patients will be requested to fill out a patient survey on how they would like phone calls to our office to be handled. Options currently being considered include keeping the current system of always having a person answer the phone (but downsides of being put on hold, busy signal, delayed response to questions, etc), leaving a voice mail (impersonal), email, vs other. Another question is how good we are with returning phone calls.

If some combo of options desired, even a PBX telephone system with menu options may be considered. However, please let us know what you the patients desire!
Fauquier blog
Fauquier ENT

Dr. Christopher Chang is a private practice otolaryngology, head & neck surgeon specializing in the treatment of problems related to the ear, nose, and throat. Located in Warrenton, VA about 45 minutes west of Washington DC, he also provides inhalant allergy testing/treatment, hearing tests, and dispenses hearing aids.

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