Forbes on January 2, 2013 published a story critical of Press Gainey and other companies that obtain patient satisfaction scores. Please note that the following is a reprint of prior blog articles ( 2/19/12 and 6/8/12 ) written on this subject by Fauquier ENT. Indeed, much has been made about improving patient satisfaction in the healthcare industry in the belief that greater patient satisfaction equates with better health. To this end, patients are routinely asked to complete a survey b…
